Role: E&I; Service Engineer Qualification: B. E / DME (Electrical/Instrumentation) Department: TBWES Services

Experience:
5
- 10 years

Location:
PAN India location Role &

Responsibilities:
1. He shall be Single point contact for the customer in the region. 2. Visiting customer in reactive / warranty / proactive conditions. 3. Complaint handling & resolving issues within the pre-determined timelines for breakdowns / maintenance. 4. Carrying trouble shooting of technical issues / failure analysis / operational issues, etc. 5. Submitting service reports & plan of actions to customer for advance shut down / preventive maintenance planning. 6. Responsible for chargeable visits, invoicing & payment collection in the region. 7. Collecting/ updating / recording data on boiler performance/ availability / overall satisfaction with performance of equipment. 8. Co-ordination with HO & customer on existing equipment & its performance. 9. Generating field data for product improvement. 10.



Collecting / updating / recording data of competitors installations in the region. 11. Generating business leads through apt & prompt service. 12. Generate service enquiry & carry out execution for all services activity. 13. Monthly Report generation & MIS Critical Competencies of the job
- High Customer centricity
- Positive / Proactive thinking
- Product knowledge on AFBC / CFBC/ Travelling grate / Oil & Gas fired boilers, heaters, waste heat recovery boilers, component function, performance parameters and MOC
- Should be highly motivated self-starter and a team player.
- Analytical skills / Failure analysis skills.
- Ability to work independently and as part of a team.
- Robust communication and interpersonal skills.
- Willingness to travel to client sites as required.

📌 E&I Service Engineer (India)
🏢 Thermax
📍 India