We are looking for a responsible, patient, and professional Student Relations Executive to manage student and parent communications, handle complaints, coordinate with internal departments, and maintain positive relationships with students. The ideal candidate should have excellent communication skills, a positive attitude, strong situation-handling abilities, and the patience to handle difficult conversations politely and professionally. The candidate must be capable of managing sensitive student concerns, addressing complaints calmly, and providing appropriate updates through consistent follow-ups.

Key Responsibilities
- Handle inquiries, complaints, and concerns from students and parents through phone calls, WhatsApp, and other communication channels.
- Demonstrate strong situation-handling skills by addressing challenging student and parent concerns calmly, patiently, politely, and professionally, while maintaining a positive attitude and ensuring respectful communication.
- Maintain a positive attitude and communicate politely, even when dealing with students or challenging situations.
- Listen carefully to student concerns, understand the situation, and respond with appropriate solutions or guidance.
- Manage refund-related inquiries and communicate refund status based on confirmed updates from management and the accounts department.
- Coordinate with the accounts, academic, operations, and management teams to resolve student issues.
- Follow up regularly on pending complaints, refund requests, and unresolved student queries.




- Demonstrate excellent conflict-resolution and problem-solving skills when handling sensitive or challenging situations.
- Maintain accurate records of student interactions, complaints, follow-ups, and resolutions.
- Ensure timely communication and provide students with appropriate updates.
- Escalate complex issues to the relevant department or management when necessary.
- Maintain confidentiality while handling student information, financial records, and sensitive communications. Requirements
- Any degree
- Excellent verbal and written communication skills.
- Strong situation-handling skills and the ability to remain calm under pressure.
- A positive, patient, empathetic, and professional attitude.
- Ability to handle difficult conversations politely without becoming defensive or argumentative.
- Excellent interpersonal skills and the ability to manage frustrated or dissatisfied students professionally.
- Solid problem-solving, conflict-resolution, and decision-making abilities.
- Ability to listen actively, understand concerns, and respond appropriately.
- Basic knowledge of MS Excel, Zoho Sheet, or similar tools.
- Robust organizational skills and consistent follow-up abilities.
- Ability to coordinate effectively with different departments.
- Previous experience in student relations, customer service, public relations, or complaint handling is an advantage. Pay: ₹15,000.00
- ₹25,000.00 per month

Benefits:
- Cell phone reimbursement Work

Location:
In person

📌 Student Relations Executive (Kochi)
🏢 Prime Institution India
📍 Kochi