1. Job Purpose To ensure the highest standards of cleanliness, hygiene, comfort, and guest satisfaction by maintaining guest rooms, public areas, and other assigned spaces in accordance with the resort's standards and procedures. 2.

Key Responsibilities
A. Guest Room Cleaning and Maintenance
- Clean and maintain guest rooms, bathrooms, balconies, and assigned areas.
- Ensure proper bed-making, linen changing, dusting, vacuuming, and mopping.
- Replenish guest amenities, toiletries, towels, and room supplies.
- Check room facilities, furniture, and fixtures for cleanliness and proper functioning.
- Report maintenance issues and room defects to the concerned department.
- Ensure rooms are prepared according to guest arrival and departure schedules. B. Public Area Cleaning
- Maintain cleanliness of corridors, lobby areas, staircases, recreation areas, and other assigned public spaces.
- Ensure all public areas are neat, hygienic, and presentable.
- Clean and maintain housekeeping equipment and cleaning materials. C. Guest Service
- Respond politely and promptly to guest requests and queries.
- Assist guests with additional amenities, towels, and other housekeeping requirements.
- Handle guest complaints professionally and inform the supervisor when necessary.
- Maintain guest privacy and confidentiality.
- Follow proper lost-and-found procedures. D. Hygiene and Safety
- Follow established hygiene, sanitation, and safety standards.
- Use cleaning chemicals and equipment safely.
- Wear the prescribed uniform and maintain personal grooming standards.




- Follow proper waste segregation and disposal procedures.
- Ensure compliance with resort policies and environmental practices. E. Coordination and Reporting
- Coordinate with the Front Office regarding room status and guest requirements.
- Inform the supervisor about room discrepancies and maintenance requirements.
- Update room cleaning status promptly.
- Attend departmental briefings and training sessions.
- Complete assigned duties within the stipulated time. 3. Educational Qualification
- Minimum SSLC / Plus Two.
- Hospitality or housekeeping-related certification will be an added advantage. 4. Experience
- 0–2 years of experience in housekeeping or the hospitality industry.
- Freshers with a positive attitude and willingness to learn may also apply. 5. Skills and Competencies
- Good communication and interpersonal skills.
- Guest-oriented attitude.
- Attention to detail.
- Knowledge of cleaning procedures and housekeeping standards.
- Time management and teamwork.
- Ability to work in shifts.
- Positive attitude and willingness to learn. 6. Key Performance Indicators (KPIs)
- Guest room cleanliness and maintenance standards.
- Timely completion of room cleaning.
- Guest satisfaction and feedback.
- Compliance with hygiene and safety standards.
- Proper handling of guest requests.
- Reduction in guest complaints related to housekeeping.
- Proper usage and maintenance of housekeeping supplies Pay: ₹15,000.00
- ₹18,000.00 per month

Advantages:
- Flexible schedule
- Food provided
- Paid sick time
- Provident Fund Work

Location:
In person

📌 GSA - Housekeeping (Wayanad)
🏢 Wayanad wild CGH
📍 Wayanad