WE ARE HIRING | KEY ACCOUNT MANAGER Years of experience – 2-3yrs

Location:
Bhandup, Mumbai We are looking for a dynamic and analytical Key Account Manager / Business Analyst to join our team Candidates with experience in BPO / Contact Centers / Customer Service Operations are highly preferred.

Key Responsibilities

- Act as the primary point of contact for client queries and ensure timely resolution.
- Manage client relationships and strengthen stakeholder engagement.
- Coordinate with internal teams to launch pilots and new business engagements.
- Conduct client/partner visits to drive platform adoption.
- Prepare MIS, dashboards, management reports and MBR presentations.
- Monitor client performance, usage trends and compliance requirements.
- Coordinate with Product, Technology, Operations and Infosec teams.
- Support user training, platform adoption, UAT and product enhancements.
- Gather client feedback and drive continuous improvement initiatives. Candidate

Requirements:

- Bachelor's degree in Science, Commerce,



Arts or Business Administration.
- Experience in BPO / Contact Centre / Customer Service / Operations / Business Analysis will be an added advantage.
- Candidates with exposure to process management, client handling, MIS and reporting are preferred.
- Excellent analytical and problem-solving abilities.
- Robust written and verbal communication skills.
- Good stakeholder management and interpersonal skills.
- Ability to coordinate with multiple teams and manage client relationships.
- Quick learner with a proactive and solution-oriented approach. Preferred Profiles: Business Analysts / Process Analysts / Operations Analysts / Key Account Managers from BPO or Contact Centre backgrounds. Interested candidates can share their updated resumes at: [email protected] Pay: ₹100,000.00
- ₹400,000.00 per year Work

Location:
In person

📌 KEY ACCOUNT MANAGER (Mumbai)
🏢 Sminetech Solutions
📍 Mumbai