Quality Analyst (Telesales) We are looking for a detail-oriented and sales-driven Quality Analyst to monitor outbound telesales calls, improve sales effectiveness, conduct call calibration sessions, and drive location-wise sales growth through quality monitoring, coaching, and performance analysis.

Key Responsibilities

- Monitor and evaluate outbound telesales calls based on defined quality parameters.
- Assess sales pitches, communication, objection handling, customer engagement, and closing techniques.
- Identify quality gaps and provide actionable feedback to executives and Team Leaders.
- Conduct regular call calibration sessions with Team Leaders and the Training team to ensure consistent evaluation standards.
- Analyse location-wise call quality, conversion rates, and sales performance to identify improvement opportunities.
- Recommend sales strategies to improve subscription sales, conversion rates, and overall location-wise business growth.
- Share best-performing call examples and sales techniques across teams.
- Prepare daily, weekly, and monthly quality reports and performance dashboards.
- Support coaching, refresher training, and quality improvement initiatives.
- Track the impact of quality interventions on sales performance and customer satisfaction.



Required Skills
- Robust communication, listening, and analytical skills.
- Knowledge of outbound telesales, call auditing, and quality scorecards.
- Understanding of sales conversion, objection handling, and closing techniques.
- Ability to conduct calibration sessions and provide constructive feedback.
- Good knowledge of MS Excel, reporting, and data analysis.
- Strong problem-solving and stakeholder coordination skills. Eligibility Criteria
- Graduate in any discipline.
- 17 years of experience in telesales quality assurance, telemarketing, or a similar role.
- Matrimony industry experience preferred.
- Familiarity with CRM systems and call recording tools is an advantage. Key Performance Indicators (KPIs)
- Call quality audit scores and evaluation accuracy.
- Number of calls audited per day.
- Improvement in sales conversion and subscription sales.
- Reduction in recurring quality errors.
- Effectiveness of call calibration and coaching sessions.
- Location-wise sales growth and executive performance improvement.
- Timely and accurate quality reporting Interested Share your Cv
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📌 Quality Analyst (Chennai)
🏢 Malayala Manorama Co.
📍 Chennai