Job Purpose
- Lead the TLC Membership and Subscription business in a region ensuring targeted performance, customer and client satisfaction from existing business and driving recent growth in that region. Compensation
- Competitive fixed compensation with in-built incentive structure.

Key Responsibilities

• Key Program KPIs including (a) Membership enrolments, (b) Member usage © Member engagement and and life cycle management and finally driving up retention rates.
• Client Satisfaction – maintaining constant connect with Clients in the region
• Member Satisfaction
• New Business and Launch
• Regional PNL.
• Lead multi location, multi hotel teams in the region including Hotel based Managers and Sales Associates and also Contact Centre teams in the region
• Identify suitable growth opportunities; and oversee operational financial health, resource allocation, and risk management
• Collaborate with the Corporate teams across tech, digital, marketing, finance, and HR to strengthen the region.




• Present the organization narrative and future Vision to clients
• Ensure alignment and synergy across all functions for cohesive operations Education
- Required: Bachelor's degree – BBA/ B.
Tech/ B.
Com Recommended: Master’s Degree – MBA (Sales s Marketing) preferred Experience
- Extensive experience of working in a leading luxury hotel company preferably with a regional role or head of an Operating P&L; of a hotel with a minimum of 200 rooms. Technical
• Hospitality domain and tech, financial knowledge
• Ability to work with technology and tech teams to leverage for business.
• Excellent inter-personal skills Critical Competencies Behavioral
- Inspiring
- Creating purpose
- Driving Agility
- Building Capability
- Influencing
- Collaborating
- Growing Value
- Innovating Location
- Delhi / Bangalore

📌 Head Regional Operations (Delhi)
🏢 TLC DigiTech
📍 Delhi