Role & responsibilities : 1. Store Operations & Financial Management
- Oversee day-to-day store operations including opening/closing routines, cash register reconciliations, and daily banking procedures.
- Monitor key retail KPIs (Sales vs Target, Average Bill Value, Conversion Rate, ROI per sq. ft.) to drive store revenue and profitability.
- Manage store operating budgets, control shrinkage/loss prevention, and optimize operational expenses. 2. Sales & Customer Experience
- Deliver high customer satisfaction scores (NPS/CSAT) by resolving customer queries and escalations promptly.
- Ensure strict adherence to brand visual merchandising (VM) standards, stock presentation, and promotional displays.
- Drive local store marketing (LSM) campaigns, festive activations, and promotional offers in coordination with headquarters. 3. Inventory & Supply Chain Management
- Manage stock replenishment, demand forecasting, stock rotation (FIFO), and minimize stock-outs or overstock situations.
- Conduct regular cycle counts, quarterly/annual stock audits, and inventory reconciliations to control stock shrinkage.
- Coordinate directly with warehouse, logistics, and vendors for timely stock arrivals and GRN (Goods Receipt Note) verification. 4. Team Leadership & People Management
- Lead, train, and mentor store staff (Sales Executives, Cashiers, Stock Room Associates) on product knowledge,



customer service etiquette, and SOP compliance.
- Manage shift scheduling, roster planning, attendance, and peak-hour floor coverage efficiently.
- Conduct regular performance appraisals, set sales targets for associates, and drive incentive-based performance. Preferred candidate profile 1. Qualifications & Experience
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Education:
Bachelors degree in any discipline (BBA, B.
Com, or Retail Management preferred).
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Experience:
3 to 7 years of relevant experience in retail store operations, with at least 2+ years as an Assistant Store Manager or Store Manager.
- Candidates from [printing & publishing] will be given preference. 2. Technical & Process Skills
- Hands-on proficiency with Retail POS systems, ERP software (SAP, Tally, Ginesys, or similar), and MS Excel.
- Proven understanding of retail metric analysis (ATV, UPT, Shrinkage percentage, Conversion Rate).
- Strong exposure to cash handling, billing operations, and local compliance guidelines. 3. Key Behavioral Traits & Soft Skills
- Strong leadership and people management skills with a track record of driving sales teams.
- Excellent communication and interpersonal skills in local language and English.
- High problem-solving ability, crisis-handling skills, and readiness to work on adaptable retail shifts/weekends.

📌 Store Manager (Thiruvananthapuram)
🏢 Poorna Publications
📍 Thiruvananthapuram