Role Summary : We are looking for a B2C Account Executive to manage payment reconciliation, recover pending customer payments, coordinate with e-commerce platforms, and ensure accurate sales reporting for GST compliance.
Key Responsibilities
- Reconcile daily customer payments with orders
- Identify and fix missing, failed, or incorrect transactions
- Follow up with customers for pending or failed payments
- Handle payment-related queries, refunds, and chargebacks
- Coordinate with e-commerce platforms, payment gateways, and internal teams
- Maintain accurate records and prepare reports
- Prepare and share accurate monthly sales reports for GST filing Key Metrics (KPIs)
- Payment reconciliation accuracy
- Recovery of pending payments
- Resolution time for payment issues
- Accuracy and timeliness of GST sales reports Requirements
- 1–3 years of experience in reconciliation / collections / finance ops
- Basic understanding of UPI, cards, wallets, COD
- Good Excel / Google Sheets skills
- Robust follow-up and communication skills
- Attention to detail Preferred
- Experience in D2C / e-commerce
- Familiarity with payment gateways (Razorpay, PayU, etc.)
- Basic understanding of GST and invoicing