Role & responsibilities
- Working in Customs related areas like (CFS/ICD/Airport/ Bonded Warehouse
- Filing of Monthly reports by 5th of every month Form A & Form B and download the details from WMS
- Issuance of Space Certificate of clearing the shipment and issuance Re-Warehousing Certificate on arrival
- Daily follow-ups with CHA for Shipments Status and Airport Clearance Update
- Coordinate with forwarder and liner or related parties for clearing.
- Follow up with customers/CHA for payment like DO payment, Container Bond for Factory De-stuffing, Shipping line charges with
- Sharing the daily DSR on time with Current shipment Status
- Closely monitored and oversaw customer service processes, detecting improvements required to enhance customer satisfaction.
- Managed all complex complaints, issues and problems to maintain customer satisfaction.




- Communicated with customers through phone calls, online chats and emails to assess customer needs and provide solutions.
- Arranging Dispatch plan and Transportation plan
- Built and maintained excellent team relationships by helping colleagues during complex or difficult customer communications.
- Planned own workload to meet deadlines and changing priorities. End to End follow-ups from Port to Customs Bonded and Customs Bonded to Customer MooWR facility vice versa Preferred candidate profile Working in Customs related areas like (CFS/ICD/Airport/ Bonded Warehouse Should have knowledge of Excel and other operational functions on system

📌 Customs Compliance Officer (Ahmedabad)
🏢 Dhl Supply Chain
📍 Ahmedabad