- Calling customers who place an inquiry for a watch on the website or any other online platforms including social media handles and ensuring a healthy lead to sales conversion ratio.
- Managing leads and organized reporting on leads and deliverables.
- Ability to achieve the budgeted sales targets or brand focus targets.
- Interacting with customers telephonically & at store. Converting them into successful sales.
- Ability to maintain relationships with clients by providing support, information, and guidance; researching, recommending and selling recent/ alternative/ organization focused products.
- Ability to build and sustain a symbiotic relationship with the staff at the stores on a pan India level.
- Aptitude to understand the product (aesthetics and technicality)
- brands, watches along with an ability to understand customer preferences, industry trends, stock keeping etc.
- Ability to adapt to changing requirements within the department from time to time.
- Ensure end to end coordination of the lead management cycle including providing after sales service support to customer if need be and troubleshooting his concerns.
- Ensure premium level of calls and client satisfaction in all interactions. Preferred candidate profile:
- Excellent communication and interpersonal skills
- Basic knowledge of MS Office
- Good hold on converting leads into sales
- Delivering impeccable customer service
- Good knowledge of Internet & lead management.
- Result oriented, ownership & team spirit
- Ability to withstand target pressures