Role & responsibilities :
- Monitor and process online orders, verifying payment status, product details, prescriptions and shipping information.
- Confirm stock availability and coordinate product sourcing with stores, warehouses and brand suppliers.
- Coordinate prescription lens orders with the optical and lens-processing teams, ensuring all required details are complete before processing.
- Track pending orders and follow up regularly to meet committed dispatch timelines.
- Coordinate quality checks, packaging, invoices, shipping labels and courier bookings before dispatch.
- Ensure products, colour codes, sizes and lens specifications match the confirmed order.
- Update order status, tracking details and fulfilment records accurately.
- Work closely with customer care to communication delays, availability issues and revised delivery timelines.
- Monitor shipments and resolve delivery exceptions, failed delivery attempts and return-to-origin cases.
- Process approved cancellations, exchanges and returns, and coordinate refunds with the accounts team.




- Maintain daily reports on pending orders, dispatches, ageing orders, returns and unresolved issues.
- Identify recurring fulfilment problems and recommend improvements to reduce errors and delays. Preferred candidate profile :
- Minimum 2 years of experience in e-commerce order processing, fulfilment or operations.
- Hands-on experience with Shopify or similar order-management platforms.
- Valuable working knowledge of Excel or Google Sheets, including order tracking and reporting.
- Familiarity with courier portals, shipment tracking and reverse logistics.
- Strong attention to detail and the ability to manage multiple orders and priorities.
- Effective communication and coordination skills in English and Hindi; Bengali will be an advantage.
- Ability to take ownership, resolve operational issues and follow through until closure.
- Experience in eyewear, prescription lenses or optical retail will be preferred.

📌 Order Management Executive (Kolkata)
🏢 Himalaya Opticals
📍 Kolkata