Location:
Coimbatore

Experience:
Minimum 1+Years Shift: Rotational Shifts Job Requirements
- Minimum 1 year of experience in a UK voice process or UK customer service role.
- Excellent verbal communication skills in English, with a strong command of UK English.
- Good UK accent comprehension and the ability to communicate naturally with UK clients.
- Robust listening, interpersonal, and problem-solving skills.
- Ability to handle customer complaints and challenging conversations professionally.
- Basic computer skills and experience using CRM or customer support tools.
- Customer-focused attitude with a professional and positive approach.
- Willingness to work in rotational shifts based on UK business requirements.

Key responsibilities

- Experience in international BPO or UK contact centres.
- Knowledge of UK service standards and telephone etiquette.
- Experience handling inbound and outbound calls.
- Ability to achieve call centre KPIs (CSAT, AHT, and quality scores).
- Strong client communication, coordination, and problem-solving skills. Pay: From ₹20,000.00 per month Work

Location:
In person

📌 Process executive (Coimbatore)
🏢 Velan Info Services India
📍 Coimbatore