Key Roles & Responsibilities 1. Guest Handling & Customer Service
- Welcome and greet customers entering the cinema.
- Assist guests with their queries and requirements.
- Provide information about movies, show timings and screen numbers.
- Ensure customers have a comfortable experience. 2. Ticketing & Entry Management
- Assist customers with ticket bookings and online booking queries.
- Verify tickets and guide guests towards their respective screens.
- Help customers with booking-related issues.
- Guide guests regarding seating arrangements. 3. Customer Complaint Handling
- Handle customer complaints professionally.
- Resolve issues related to seating, tickets, delays or services.
- Escalate major complaints to the cinema manager.
- Ensure customer satisfaction. 4. Food & Beverage Coordination
- Guide customers regarding food and beverage counters.
- Assist with queries related to food orders.
- Coordinate with the F&B; team whenever required. 5. Cinema Operations
- Coordinate with housekeeping and operations teams.
- Ensure lobby and guest areas are clean and presentable.
- Assist in managing customer queues during peak hours.
- Support smooth movement of guests inside the cinema.