Role &

responsibilities:

- Call management Daily call scheduling for Breakdown calls/ Installations/PM & AMC services of Midmark
- Janak Products.
- Entry of calls, allocation to the team & its updation into the system.
- Plan & carry out the Preventive Maintenance & AMC/CMC for existing contracts & to add current customers into the contract.
- Spares Management Maintaining the spares at RO & to update the same on monthly basis.
- Building relationship with the key accounts by visiting them & collecting feedback.
- Voucher checking direct team & the dealer’s claims.
- Timely collection of payments against spares & service charges.
- Competition tracking.
- Preparation & submission of MIS reports.
- Service training to the team & customers.
- Competency analysis of teammates & suggest for necessary training needs. Additional

Responsibilities:

- Planned visits within the region to audit the Dealers.
- Customer mapping to strengthen the service support up to Tier IV cities

📌 Manager (New Delhi)
🏢 Midmark (India) Private
📍 New Delhi