Job Title: Network Operations Engineer Job Summary Seeking for a skilled and motivated Network Operations Engineer to monitor, maintain, troubleshoot, and optimize enterprise network infrastructure. The ideal candidate will have experience in network monitoring, incident management, troubleshooting, and supporting network devices to ensure high availability, performance, and security. The Network Operations Engineer will work closely with infrastructure teams, service providers, and other IT stakeholders to resolve network issues, minimize downtime, and maintain compliance with operational standards and service-level agreements (SLAs).

Key Responsibilities

- Monitor network infrastructure, including routers, switches, firewalls, and network links, to ensure optimal performance and availability.
- Perform first-level and second-level troubleshooting of network connectivity, latency, packet loss, and performance-related issues.
- Monitor network alerts and events using network monitoring tools and respond to incidents promptly.
- Troubleshoot LAN, WAN, VPN, DNS, DHCP, TCP/IP, and routing and switching issues.
- Manage network incidents, service requests, and change requests in accordance with established ITIL processes.
- Escalate complex network issues to senior engineers, network architects, or relevant technology teams.
- Perform routine network health checks and assist with preventive maintenance activities.
- Coordinate with Internet Service Providers (ISPs), telecom vendors, and third-party service providers to resolve connectivity issues.




- Maintain accurate documentation of network configurations, incidents, troubleshooting steps, and resolutions.
- Participate in incident bridges, root cause analysis (RCA), and post-incident reviews.
- Support network configuration changes, software upgrades, patching, and maintenance activities.
- Ensure compliance with network security policies, operational procedures, and organizational standards.
- Prepare operational reports covering network availability, incidents, performance metrics, and SLA compliance.
- Provide support during planned maintenance windows and participate in a 24/7 rotational shift schedule, if required. Required Technical Skills
- Robust understanding of networking fundamentals, including the OSI model, TCP/IP, subnetting, and IP addressing.
- Hands-on experience with LAN, WAN, VLANs, and network connectivity troubleshooting.
- Knowledge of routing protocols such as OSPF and BGP.
- Experience with switching technologies, including VLAN configuration, trunking, and Spanning Tree Protocol (STP).
- Familiarity with network monitoring tools such as SolarWinds, PRTG, Nagios, or equivalent platforms.
- Basic understanding of firewalls, VPNs, access control lists (ACLs), and network security.
- Knowledge of DNS, DHCP, NAT, and network troubleshooting utilities.
- Experience with ticketing and incident management systems such as ServiceNow or Jira.
- Ability to analyze network alerts, identify potential issues, and implement appropriate corrective actions.

📌 Network Operations Engineer (Bengaluru)
🏢 Info way Solutions
📍 Bengaluru