Technical Support Executive ( international l Voice Process) Role Overview We are looking for a Technical Support Executive to provide technical assistance to international customers for HP products. The role involves troubleshooting hardware/software issues, guiding customers through solutions, and ensuring a high-quality customer experience over voice support.Role & responsibilities Job Details Role: Technical Support Executive International Voice Process CTC: depends on experience Work Days: 5 Days a Week Shift: Rotational Shifts Transportation: 2-Way Cab Facility Joining: Immediate Joiners Preferred Key Skills for more details contact Afridi
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Key Responsibilities
- Handle international inbound voice calls from HP products..
- Diagnose and troubleshoot hardware, software, operating system, printer, laptop, desktop, and connectivity issues.
- Provide step-by-step technical assistance and remote troubleshooting.
- Identify the root cause of customer issues and provide appropriate resolutions.
- Escalate complex or unresolved issues to the relevant technical team.




- Maintain accurate records of customer interactions, issues, and resolutions in the support system.
- technical support processes, quality standards, and escalation procedures.
- Ensure customer satisfaction through skilled and effective communication.
- Meet defined SLA, productivity, quality, and customer satisfaction targets. Required Skills & Qualifications
- Graduate in any discipline.
- Experience in technical support / international voice process / customer support preferred.
- Good knowledge of computer hardware, Windows OS, networking, printers, and basic troubleshooting.
- Excellent English communication skills, both verbal and written.
- Strong troubleshooting and problem-solving ability.
- Good customer-handling skills.
- Comfortable working in rotational shifts. Technical Troubleshooting | International Voice Process | Hardware & Software Support | Windows | Networking | Customer Handling | Problem Solving | Communication Skills

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