Job Summary We are looking for a highly experienced, well-groomed, articulate and guest-focused Guest Relations Executive (GRE) with excellent communication and interpersonal skills. The candidate must possess the ability to communicate confidently and professionally with guests, understand their requirements, handle guest interactions independently and ensure an exceptional hospitality experience throughout their stay. The ideal candidate should have a pleasing personality, excellent command of spoken and written English and Hindi, and the confidence to interact with guests from different backgrounds and nationalities.

Key Responsibilities
- Welcome guests warmly and ensure a personalised and professional arrival experience.
- Interact with guests proactively, understand their preferences and anticipate their requirements.
- Communicate fluently and confidently in English and Hindi, both verbally and in writing.
- Assist guests with enquiries, requests, resort facilities, activities and other hospitality services.
- Handle guest complaints, concerns and special requests professionally, ensuring timely resolution.
- Maintain regular communication with in-house guests and follow up to ensure guest satisfaction.
- Coordinate with Front Office, Housekeeping, F&B;, Spa and other departments to ensure seamless guest services.
- Conduct guest interactions during arrival, stay and departure to maintain excellent service standards.
- Assist VIP guests, repeat guests and special occasions with personalised arrangements.
- Maintain accurate guest feedback, preferences,



complaints and service recovery records.
- Ensure effective communication and proper follow-up on all guest requests.
- Represent the resort with professionalism, confidence and a high standard of hospitality. Candidate Requirements
- Minimum 3–5 years of relevant experience in a 4-star or 5-star hotel/resort.
- Excellent fluency in spoken and written English and Hindi is mandatory.
- Exceptional verbal communication and guest-handling abilities.
- Strong confidence in interacting with guests, including international guests.
- Excellent presentation, grooming and professional etiquette.
- Ability to explain, convey and communicate information clearly to guests.
- Strong problem-solving, interpersonal and complaint-handling skills.
- Must be proactive, approachable, patient and service-oriented.
- Ability to work independently and manage guest relations without constant supervision.
- Good knowledge of hotel operations and luxury hospitality standards. Our Ideal Candidate We are specifically looking for a mature, confident and well-experienced hospitality qualified, not a fresher or an entry-level candidate. The candidate must be exceptionally strong in communication, fluent in English and Hindi, capable of handling demanding guests and confident enough to represent a premium resort independently. Selection Priority: Communication skills, language fluency, guest interaction, personality, grooming and relevant luxury hospitality experience. Pay: ₹18,000.00
- ₹26,000.00 per month

Benefits:
- Food provided Work

Location:
In person

📌 Guest Relations Executive (Kochi)
🏢 Viceroy Resort
📍 Kochi