- Lead technical pre-sales and solutioning. Understand customer requirements and IT environments, conduct tailored discovery sessions and demos, explain Nanoheals capabilities and architecture, support proposals/RFPs/RFIs, and identify technical risks, dependencies and differentiators.
- Plan and execute PoCs/PoVs. Define use cases, scope, timelines and success criteria; configure the product and integrations; coordinate customer testing, troubleshoot issues, document outcomes and limitations, and support the transition to production.
- Design and document solutions. Develop solution architecture, integration designs, deployment prerequisites, implementation plans and SOWs; define milestones, responsibilities and acceptance criteria, and flag gaps against standard product capabilities.
- Lead implementation and go-live. Conduct kickoff and readiness assessments, validate infrastructure and security prerequisites, configure the platform, onboard endpoints,



integrate enterprise systems, coordinate technical dependencies, validate functionality against acceptance criteria, and drive implementation sign-off.
- Troubleshoot and enable partners. Diagnose and resolve deployment, integration, automation and performance issues; analyze logs, coordinate and validate fixes with Product, and guide SIs and MSPs on implementation, configuration and troubleshooting to enable independent delivery.
- Document, report and hand over. Maintain solution designs, configurations, test results, implementation records and known limitations; communicate project progress, risks and dependencies to internal stakeholders; hand over technical details and outstanding actions to Customer Success and contribute to reusable delivery best practices and product feedback.

📌 Solutions Specialist_ PreSales (Bengaluru)
🏢 HFN IT Services
📍 Bengaluru