Job Description
Executive Housekeeping Manager Hospitality / Hotel Operations Managerial Position Department: Housekeeping Designation: Executive Housekeeping Manager Reports To: General Manager / Operations Head Industry: Hospitality / Hotels

Location:
Banglore 1. Job Purpose The Executive Housekeeping Manager is responsible for managing the overall housekeeping operations, ensuring the highest standards of cleanliness, hygiene, maintenance, guest satisfaction and operational efficiency across the hotel or hospitality properties. 2.

Key Responsibilities
A. Housekeeping Operations
- Oversee daily housekeeping operations across guest rooms, public areas, restaurants, banquet halls and back-office areas.
- Ensure cleanliness, hygiene and presentation standards are maintained.
- Conduct regular inspections of guest rooms and public areas.
- Develop and implement housekeeping SOPs and checklists.
- Ensure timely room preparation and maintenance coordination. B. Team Management
- Recruit, train and supervise housekeeping supervisors, room attendants and cleaning staff.
- Prepare staff duty rosters and allocate daily responsibilities.
- Monitor employee performance and productivity.
- Conduct regular training on hygiene, safety and housekeeping standards.
- Maintain discipline and ensure adequate manpower availability. C. Inventory & Cost Control
- Monitor housekeeping materials, cleaning chemicals, guest amenities, linen and uniforms.
- Maintain proper inventory records and stock registers.
- Control wastage and optimize departmental expenses.
- Coordinate procurement requirements with the purchase department.
- Ensure proper usage and storage of cleaning equipment and chemicals. D. Hygiene & Quality Control
- Ensure compliance with hygiene, sanitation and safety standards.
- Conduct periodic quality audits and inspections.




- Ensure proper waste management and pest-control coordination.
- Maintain hygiene standards in washrooms, kitchens and common areas.
- Implement corrective actions based on inspection findings. E. Guest Satisfaction
- Address guest complaints related to cleanliness and housekeeping.
- Ensure quick resolution of housekeeping-related service requests.
- Maintain high standards of guest experience and comfort.
- Coordinate with the front office and other departments. F. Maintenance Coordination
- Coordinate with the engineering team for repairs and maintenance.
- Monitor room maintenance issues, plumbing, electrical and equipment-related concerns.
- Ensure timely closure of maintenance complaints. G. Reporting & Administration
- Prepare daily, weekly and monthly housekeeping reports.
- Monitor departmental expenses and manpower utilization.
- Maintain attendance, duty rosters and performance records.
- Report operational issues and improvement plans to management. 3. Qualifications
- Bachelor's degree or Diploma in Hotel Management / Hospitality Management.
- Additional certification in housekeeping operations will be an advantage.
- Knowledge of housekeeping SOPs, hygiene and sanitation standards.
- Computer knowledge and experience with hotel management software preferred. 4. Experience
- Minimum 5–8 years of experience in housekeeping operations.
- At least 2–3 years in a supervisory or managerial position.
- Experience in hotels, resorts,



premium hospitality properties or large hospitality establishments preferred. 5. Required Skills & Competencies
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Good organizational and planning abilities.
- Cost control and inventory management.
- Attention to detail and quality standards.
- Problem-solving and decision-making skills.
- Ability to manage multiple activities simultaneously.
- Strong guest service orientation. 6. Key Performance Indicators (KPIs) KPI Performance Measurement Cleanliness Standards Guest room and public area inspection scores Guest Satisfaction Housekeeping-related guest complaints Staff Productivity Work completion and manpower utilization Inventory Control Stock accuracy and material wastage Cost Management Monthly housekeeping expenses Maintenance Timely closure of housekeeping complaints Hygiene Compliance Internal hygiene audit scores Staff Training Training completion and performance improvement 7. Expected Deliverables
- Maintain excellent cleanliness and hygiene standards across all properties.
- Establish standardized housekeeping procedures.
- Improve staff productivity and operational efficiency.
- Reduce housekeeping expenses and material wastage.
- Ensure consistent guest satisfaction.
- Submit periodic operational and performance reports to management. My recommendation: If this position is for your hospitality division, consider recruiting someone with experience managing housekeeping across multiple properties, rather than someone who has worked only in individual hotel rooms. This will help with centralized monitoring, SOP implementation, manpower planning and cost control. I can also prepare a skilled interview questionnaire and evaluation scorecard for this position.

📌 Executive Housekeeping Manager (Bengaluru)
🏢 Hotel Shivas Gateway
📍 Bengaluru