Job Title : SALES OPERATION EXECUTIVE

Location:
NANTHENCODE, TRIVANDRUM

Key Responsibilities
A. Sales & Order Management
- Handle customer enquiries through phone calls, WhatsApp, and other online platforms.
- Convert customer enquiries into confirmed orders.
- Coordinate orders for cakes, gifts, flowers, and customized surprise packages.
- Identify opportunities to increase sales through add-on products and customized packages. B. Delivery Operations & Coordination
- Coordinate with Cake World outlets, production teams, and delivery executives.
- Ensure timely preparation and delivery of customer orders.
- Schedule and allocate delivery orders based on location and delivery time.
- Coordinate special deliveries for birthdays, anniversaries, and other occasions. C. Customer Relationship Management
- Maintain professional communication with customers.
- Handle customer complaints, feedback, and special requests.
- Ensure customer satisfaction throughout the order and delivery process.
- Follow up with customers after delivery to collect feedback. D. Sales Reporting & Business Development
- Prepare daily, weekly, and monthly sales reports.
- Monitor order volume, revenue, average order value, and sales conversion.




- Track cancelled orders, delivery delays, and customer complaints. E. Team Coordination
- Coordinate with delivery executives, outlet managers, and sales teams.
- Monitor delivery team performance and order fulfilment.
- Ensure proper communication of customer instructions to the delivery team. Educational Qualification:
- Bachelor's degree in Business Administration, Commerce, or a related field.

Experience:

- 1–2 years of experience in sales coordination, customer service, delivery operations, or retail operations.
- Freshers with strong communication and coordination skills may also apply. Required

Skills:

- Good communication and customer-handling skills.
- Knowledge of MS Excel and Google Sheets.
- Ability to manage multiple orders simultaneously.
- Knowledge of online delivery platforms and WhatsApp Business.
- Photography skills for product and surprise delivery arrangements will be an added advantage.
- Own two-wheeler and willingness to travel, if required. Pay: ₹15,000.00
- ₹20,000.00 per month

Advantages:
- Flexible schedule Work

Location:
In person

📌 Sales Operations Executive (Kowdiar)
🏢 BANGLAVIL GROUP OF COMPANIES
📍 Kowdiar