Experience:
2+ Years in Relevant WFM Schedular CTC: (20 to 25% hike on last CTC) Max Up to 7.5 LPA Qualification: Graduation Mandatory Transport: Available Interview Mode: Virtual Joining: Immediate Joiners Only Job Overview: We are hiring a WFM Schedular ,Capacity Planning Analyst to manage workforce planning, demand forecasting, staffing models, and capacity optimization in a contact centre workplace.
Key Responsibilities
- Develop short-term and long-term capacity plans based on demand forecasts.
- Analyse historical volumes, AHT, shrinkage, staffing requirements, and intraday trends.
- Forecast FTE and production-hour requirements to maintain SLA targets.
- Identify staffing gaps and recommend hiring plans and shift realignment.
- Develop staffing models, simulations,
and what-if scenarios.
- Monitor forecast accuracy and analyse capacity variances.
- Coordinate with WFM, Operations, Demand Planning, and client stakeholders.
- Required
Skills:
- Experience in WFM Capacity Planning, Workforce Planning, or Resource Planning.
- Strong knowledge of forecasting, FTE modelling, staffing calculations, AHT, and shrinkage.
- Experience in data modelling and scenario planning.
- Strong analytical, mathematical, and communication skills.
- Multi-site and multi-vendor experience preferred.
- Anaplan experience is an added advantage. Interested Candidates: Share your updated resume for further details. HR: Sharvani Contact: (phone hidden)