- Handle incoming customer calls, emails and enquiries.
- Attend to customer complaints and service requests.
- Coordinate with the Service Engineers for customer visits and service schedules.
- Follow up on pending customer complaints until closure.
- Maintain customer complaint and service request records.
- Coordinate with Sales, Spares, Service and Dispatch departments.
- Provide customers with updates regarding service status and spare parts availability.
- Prepare daily, weekly and monthly customer service reports.
- Collect customer feedback and maintain customer satisfaction records.
- Ensure timely resolution of customer issues.
- Coordinate warranty-related queries and service documentation.
- Escalate critical customer complaints to the Service Manager.
- Maintain proper records of customer communications and service reports.
- Follow up with customers after service completion to obtain feedback. Pay: ₹13,000.00
- ₹18,000.00 per month

Perks:
- Provident Fund

Experience:
- Customer service: 1 year (Required) Language:
- Hindi & English (Required) Work

Location:
In person

📌 Customer Care Co-ordinator (Hyderabad)
🏢 SAI PARADISE MACHINE TOOLS INDIA
📍 Hyderabad