- 3-5 years experience troubleshooting Microsoft Windows endpoints in domain and workgroup environment.
- 1-3 years experience working in a customer facing IT service role
- Intermediate knowledge of the following: Microsoft Windows Operating System, core server administration within Microsoft Windows Server, Mac OS, Mobile operating system (apple iOS and Android)
- Intermediate knowledge of Microsoft Windows Desktop & Server Operating System.
- Associate degree in a technology-related field or a combination of education and relevant experience
- Solid troubleshooting and analytical skills with a customer-focused approach to resolving technical issues
- Proven experience effectively addressing customer concerns through clear communication and a service-first mindset