Role & responsibilities

Job Description
Operations Executive

Key Responsibilities
Manage daily shift operations and track key operational metrics Oversee inbound/outbound shipments — timely receipt, processing, and dispatch Conduct quality checks to ensure zero missing/damaged shipments Maintain MIS reports (Inbound, Outbound, RTO, NDR, Aging) Ensure maximum deliveries within TAT; monitor and reduce shipment aging Analyse NDR/RTO cases and coordinate with teams to bring percentages down Supervise and train operations/delivery staff on SOPs and quality standards Drive accountability within the team to hit business targets Ensure SOP adherence to minimize loss, damage, and errors Maintain a safe,



organized workplace per company policy Communicate updates and process changes clearly to the team Coordinate with Customer Support, Line Haul, Sales, and Logistics (Senior level) Oversee multiple hubs/warehouses/locations Requirements 2+ years in logistics, courier, e-commerce, or supply chain Strong Excel skills (VLOOKUP, Pivot Tables, Filters, formulas) Solid grasp of shipment lifecycle, TAT, NDR, RTO, and operational KPIs Robust leadership, problem-solving, and team management Excellent communication and coordination skills

📌 Operations Executive (Sahibzada Ajit Singh Nagar)
🏢 BigShip
📍 Sahibzada Ajit Singh Nagar