We are looking for a friendly, confident, and well-organized Front Office & Operations Executive to manage customer communications, coordinate with US-based teams and vendors, and support day-to-day business operations. The ideal candidate should have excellent English communication skills, a customer-focused approach, and the ability to manage follow-ups, maintain records, and handle multiple operational tasks efficiently. The role also involves using AI-powered tools and assisting in training customer-service AI agents to improve business processes.

Key Responsibilities
1. Customer Communication & Relationship Management
- Handle guest and business inquiries through phone calls, emails, and chat.
- Communicate professionally with US-based customers and provide timely assistance.
- Follow up with prospective and interested customers to generate leads and improve bookings.
- Respond to customer queries and ensure a positive customer experience.
- Maintain regular communication with customers and relevant stakeholders. 2. Operations & Coordination
- Coordinate with US-based internal teams, vendors, and service providers.
- Track maintenance requests, vendor activities, and important operational deadlines.
- Follow up on pending tasks and ensure timely completion.
- Assist with nightly operational checks and related activities after receiving appropriate training.
- Support smooth execution of daily front-office and operational activities. 3. Documentation & Record Management
- Maintain accurate customer, booking, vendor, and operational records.
- Use Google Sheets and Drive to organize and update business information.
- Coordinate through Slack and Asana to track tasks, updates, and deadlines.
- Use Property Management Systems (PMS) to access booking information and customer details.
- Ensure accuracy and proper documentation of all relevant information. 4. AI Tools & Automation




- Use AI tools regularly for daily tasks, learning, planning, and improving productivity.
- Assist in training customer-service AI agents by sharing real customer queries, workflows, examples, and appropriate responses.
- Test new AI tools, applications, and integrations to identify opportunities for process improvement.
- Explore ways to automate repetitive tasks and improve customer service operations.
- Share practical technology and business improvement ideas with the owner. Required Skills & Competencies
- Excellent spoken and written English communication skills.
- Friendly, confident, and professional telephone etiquette.
- Strong customer service and relationship management skills.
- Good follow-up, coordination, and organizational abilities.
- Proficiency in Google Workspace, including Gmail, Drive, Docs, and Sheets, or the ability to learn quickly.
- Basic working knowledge of Microsoft Excel and Word.
- Ability to learn and work with Slack, Asana, AI tools, and Property Management Systems (PMS).
- Fast and accurate typing skills.
- Strong attention to detail and ability to manage multiple tasks.
- Reliable, punctual, and comfortable working independently.
- Willingness to learn recent technologies, AI tools, and automation processes. AI & Automation Core Part of the Role AI adoption and automation are an integral part of this position. The selected candidate will be expected to:
- Use AI tools regularly to support daily work and improve efficiency.
- Help build and train AI agents by providing real customer queries, workflows, examples,



and feedback.
- Explore new AI applications and integrations relevant to customer service and operations.
- Identify opportunities to improve existing processes through technology.
- Share new integration ideas and business improvement suggestions directly with the owner. General Requirements
- Excellent English communication and interpersonal skills.
- Comfortable interacting with US-based customers and business teams.
- Willingness to work according to US business hours, including evening and night shifts in India.
- Flexibility to work six days a week, including rotational weekends and holidays.
- Mandatory work-from-office requirement in Vadodara for every shift.
- Commitment to long-term employment and professional growth. Practical Assessment Second Interview Candidates are strongly encouraged to build and demonstrate a simple AI agent related to customer service or operations using any preferred platform, such as:
- Custom GPT in ChatGPT
- Google Gemini Gem
- Any no-code AI agent builder Candidates who demonstrate a working AI agent during the second interview will be strongly preferred. Preferred Candidate Profile
- Candidates with experience in customer service, front office, guest relations, sales coordination, or operations support.
- Individuals comfortable handling phone-based communication with international customers.
- Candidates who demonstrate an interest in AI tools, technology, and continuous learning.
- Applicants with a stable employment history and a genuine interest in long-term career growth will be preferred. Career Opportunity This is a long-term career opportunity for candidates who are interested in growing with the organization. The company invests in employee training and development and seeks individuals who are committed to building a long-term professional association.

📌 Front Office Executive (Vadodara)
🏢 Bhagat
📍 Vadodara