Role & responsibilities The candidate is required work in close coordination with EMS Consultants, Nursing to ensure optimum interdepartmental coordination for smooth, uninterrupted clinical care delivery. He/ She shall be required to report to the Medical Director and EMS in charge. He/she is required to
- To oversee daily operations
- To ensure prompt delivery of all services through interdepartmental coordination.
- To ensure smooth, prompt patient admission and discharge/transfers by ensuring timely bed availability.
- Proactively interact with all patients during their stay to identify any grievances and have them resolved promptly.
- To ensure timely, correct and prompt billing.
- To provide post discharge support as well for any assistance required from the hospital.
- To monitor and collect all feedbacks post discharge of patient for grievance resolution and suggest corrective actions to minimize repeat of similar feedbacks.
- Encourage and develop standardization of various processes.
- To constantly strive to maintain and improve patient satisfaction above defined benchmarks.
- To continually strive to uphold and contribute to the highest standards of patient care delivery at the hospital.
- To maintain patient confidentiality.
- To perform any task that may be assigned from time to time in addition to any and all of the above. Preferred candidate profile Key Skills
- Patient first, patient centric approach. Demonstrate empathy and efficiency in resolving patient concerns.
- Affable, approachable with pleasant demeanor. Solid communication skills are a must.
- Ability to facilitate and lead groups and interdepartmental coordination
- Ability to work under pressure and handle high-stress situations.
- Be willing to work in all shifts, including late evening and night shifts and as may be required. ***In addition, she may be required to do any tasks over and above those detailed above, as and when assigned by the Hospital Authorities.*