Job Description
Service Head Company: IndiaFilings

Experience:
13+ years Industry: Service Industry / Financial Services Employment Type: Full time Work Mode: Work From Office (WFO) About IndiaFilings: IndiaFilings is a leading business compliance and startup services platform offering company registration, GST and income tax filing, accounting, legal advisory, and other business services. Job Overview: We are looking for an experienced Service Head with 13+ years of experience to lead service operations, improve customer satisfaction, enhance process efficiency, and drive overall service excellence.

Key Responsibilities

* Oversee end-to-end service operations and ensure quality service delivery.
* Lead, mentor, and manage service teams and department heads.
* Monitor KPIs, SLAs, productivity, and customer satisfaction.
* Handle escalations and implement effective resolution strategies.
* Drive process improvements, operational efficiency, and automation.
* Collaborate with cross-functional teams to achieve business objectives.




* Prepare performance reports and implement strategies for continuous improvement. Candidate

Requirements:

* 13+ years of experience in the service industry, preferably in service operations or customer service leadership.
* Proven experience in managing large teams and service delivery functions.
* Strong leadership, communication, analytical, and problem-solving skills.
* Experience in KPI management, escalation handling, and process optimization.
* Experience in financial services, business services, or compliance services is preferred.
* Graduate degree required; MBA preferred. Interested candidates can share their updated resume, current CTC, expected CTC, and notice period on (phone hidden)
- HR Riddhi. Pay: ₹60,000.00
- ₹90,000.00 per month

Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund Work

Location:
In person

📌 Service Head (Ghansoli)
🏢 INDIAFILINGS PRIVATE
📍 Ghansoli