Job Description
We are looking for an experienced and dynamic Team Lead to manage our International Voice Process team. The ideal candidate should have hands-on experience in handling US customers, international sales, customer service, and leading teams to achieve business targets.

Key Responsibilities

- Lead and manage a team of associates to achieve individual and team targets.
- Drive sales performance and ensure achievement of business goals.
- Monitor team productivity, quality, and performance metrics.
- Coach, mentor, and motivate team members to improve performance.
- Handle customer escalations and ensure effective resolution.
- Ensure process compliance and customer satisfaction.
- Identify performance gaps and implement improvement plans.
- Share regular performance reports with the Process Manager. Required Skills
- Minimum 5+ years of experience in International Voice Process.




- Mandatory experience handling US customers.
- Prior experience in US Sales / International Sales.
- Proven experience in Team Handling with formal Team Lead experience.
- Excellent English communication skills.
- Strong knowledge of sales, customer handling, and conversion techniques.
- Experience in Product Sales as a Team Lead will be an added advantage.
- Strong leadership, coaching, and people-management skills.
- Willingness to work in US Night Shifts.
- Age: Below 35 years. Perks & Benefits
- Cab Facility
- Performance-Based Incentives
- Complimentary Meals
- Annual Bonus
- Night Shift Allowance (after training period)
- Growth opportunities Opportunities Interested candidates can apply or share their updated resume to [email protected]

📌 Hiring Team Lead (Coimbatore)
🏢 KG Invicta Services
📍 Coimbatore