About the Role
Online Vacations is looking for enthusiastic, customer-focused, and target-driven B2C Sales Executives to join our growing team at our Navi Mumbai office. You will manage customer enquiries from the initial conversation to booking confirmation. You will understand travel requirements, recommend suitable holiday packages, prepare quotations, customise itineraries, follow up with prospective travellers, and coordinate with the operations team to ensure a smooth booking experience. Your ability to communicate, build customer relationships, follow up consistently, and close bookings will directly contribute to your performance and earning potential. What You Will Do 1. Customer Enquiry Management Handle incoming enquiries from the company website, digital marketing campaigns, telephone calls, WhatsApp, and other channels. Understand customer requirements, including destination preferences, travel dates, number of travellers, budget, and accommodation preferences. Engage professionally with customers to identify their needs and recommend suitable travel solutions. Maintain regular communication and ensure every assigned enquiry receives timely attention. 2. Holiday Package Sales & Booking Conversion Promote and sell domestic and international holiday packages offered by Online Vacations. Prepare and share customised itineraries and quotations based on customer requirements. Recommend suitable hotels, sightseeing activities, transfers, ferries, and other travel services. Clearly explain package inclusions, exclusions, pricing, payment terms, and cancellation policies. Handle objections, negotiate within approved commercial guidelines, and convert enquiries into confirmed bookings.



Identify opportunities for upselling and cross-selling to increase booking value. 3. Lead Follow-Up & Sales Target Achievement Follow up consistently with customers who have received quotations or expressed interest in booking. Maintain an organised follow-up schedule to maximise conversion opportunities. Work towards individual monthly targets for revenue, booking closures, and conversion rates. Re-engage prospective customers who have not finalised their travel plans. Coordinate with the Sales Manager to resolve pricing concerns and overcome sales challenges. 4. CRM & Sales Process Management Maintain accurate customer details, enquiry status, quotations, and follow-up records in the company's CRM system. Update every assigned lead regularly and ensure no customer enquiry is overlooked. Track leads from initial enquiry to quotation, negotiation, and booking confirmation. Share daily sales updates and performance reports with the Sales Manager. Follow the company's sales processes and customer communication standards. 5. Customer Relationship & Coordination Build customer trust through professional communication and timely responses. Coordinate with operations and reservations teams to ensure accurate booking details and smooth handovers after confirmation. Keep customers informed about booking status, payment requirements, and relevant travel arrangements.



Deliver a positive experience that encourages repeat bookings, referrals, and customer reviews. What We Are Looking For Strong communication and interpersonal skills, with confidence speaking to customers over calls and WhatsApp. A sales-oriented mindset and the ability to understand customer needs and convert enquiries into bookings. Good negotiation, persuasion, follow-up, and objection-handling skills. Ability to work towards monthly sales targets in a fast-paced environment. Basic computer skills and willingness to learn CRM systems and online travel booking platforms. A customer-first attitude, positive approach, self-motivation, and ownership of assigned leads. Ability to manage multiple enquiries and follow-ups without compromising service quality. Freshers with strong communication skills and a genuine interest in travel sales are welcome to apply. Prior experience in travel sales, holiday packages, telesales, hospitality, or customer-facing sales will be an advantage. Knowledge of popular Indian and international tourist destinations will be an added advantage. Willingness to work full time from our Navi Mumbai office. What Success Looks Like Consistently achieve individual monthly sales and revenue targets. Convert qualified customer enquiries into confirmed holiday bookings. Maintain timely follow-ups and a well-organised sales pipeline. Prepare accurate, competitive, customer-specific holiday quotations. Maintain proper CRM records and follow the company's sales processes. Deliver excellent customer service and build long-term customer relationships. Contribute to the overall performance and growth of the Online Vacations sales team.

📌 Sales Executive (Navi Mumbai)
🏢 Online Vacations
📍 Navi Mumbai