We are Hiring Customer Service Manager Industry: Housing Finance / Home Loans Department: Customer Service / Customer Relationship Management Job Summary We are looking for a customer-oriented Customer Service Manager to handle customer queries, resolve complaints, provide support throughout the home loan lifecycle, and ensure a positive customer experience.

Key Responsibilities
- Handle customer queries related to home loans, EMIs, interest rates, loan statements, and repayment schedules.
- Assist customers with loan account statements, foreclosure letters, NOCs, and other loan-related documents.
- Coordinate with internal departments to resolve customer complaints and service requests within the defined turnaround time (TAT).
- Support customers with loan disbursement updates, repayment issues, and account-related clarifications.
- Follow up on pending customer requests and ensure timely resolution. Eligibility Criteria
- Qualification: Any graduate.
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Experience:




1–4 years in customer service, preferably in a bank, housing finance company (HFC), NBFC, or financial services organization.
- Valuable communication and interpersonal skills.
- Basic knowledge of home loans, loan documentation, EMI calculations, and repayment processes is preferred.
- Basic computer knowledge and proficiency in MS Excel.
- Ability to handle customer complaints professionally and work within defined TATs. Preferred Candidate Profile Candidates with experience in customer service or customer relationship management in housing finance companies, banks, or NBFCs will be preferred. Key Skills Customer Query Handling | Complaint Resolution | Home Loan Servicing | CRM | Customer Relationship Management | Documentation | MIS Reporting | TAT Management | Coordination Skills

📌 Customer Service (Chennai)
🏢 Green Start management consultancy
📍 Chennai