- Handle inbound and outbound calls related to policy renewals.
- Educate customers on renewal processes, premium payment options, and policy perks.
- Follow up with customers for pending renewals and ensure timely closure.
- Address customer queries and resolve issues related to renewal payments or policy status.
- Maintain accurate records of customer interactions and update CRM systems.
- Achieve daily/weekly/monthly renewal targets and contribute to retention goals.
- Ensure compliance with regulatory guidelines and company policies during customer interactions.
- Provide feedback to management on customer concerns and process improvements.
📌 Renewal (Bengaluru)
🏢 Go Digit Life Insurance
📍 Bengaluru
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