Job Description for Customer Care Associate

No of Positions Opened:100

Title: Customer care associate Voice

Location: Banglore

Language : Hindi, English

Reports to: Team Leader

Qualification: Inter and above

Fresher & Experience: 6 months experience in BPO

Cost To Company – 2.29 to 2,41 lacks per annum

Shift: Morning /General & Split shift

( Work from office )

Versant: 4 for voice

Position Summary: First point of contact to the customers.

Key Responsibilities and Summary:

Call Centre Associate Roles &

Responsibilities:• Managing Inbound and/or outbound calls

• Following various communication scripts when speaking to a customer;

• Identifying customer needs, calls should be answered in weekend & festivals ;

• Upselling products and services wherever possible;

• Building sustainable customer relationships;

• Keeping records of all conversations organized;

• Building product knowledge; and improving performance and achieve targets.

• Maintaining and improving quality results by adhering to standards and guidelines.

📌 Customer Care Associate (Bengaluru)
🏢 HRH Next Services
📍 Bengaluru