Company Description PhysioPlus is a dedicated platform focused on strengthening the physiotherapy ecosystem in India by supporting both practitioners and patients. The company offers an affordable clinic management suite that helps physiotherapists streamline patient records, billing, documentation, and appointments. PhysioPlus also enables instant patient–physio connectivity, including home visits through partner networks when needed.

In addition, the platform provides continuous medical education, mentorship for new clinic setups, structured training pathways for interns, and partnerships with hospitals to enhance rehab and integrated care services. Through international licensure courses, PhysioPlus opens global consultation opportunities for physiotherapists, promoting long-term professional growth.

Role Description The Customer Support Executive role at PhysioPlus is a full time, on-site position based in Jaipur. This role involves responding to customer inquiries via phone, email, chat, and other online channels, ensuring prompt and accurate resolution of issues.

The Customer Support

Executive will guide physiotherapists and patients through platform features, assist with account setup, and troubleshoot basic technical problems related to clinic management tools and connectivity services. Daily responsibilities include documenting support interactions, following up on open tickets,



escalating complex issues to technical or product teams, and maintaining high standards of customer satisfaction. The role also requires collaborating with internal teams to relay user feedback and contribute to improvements in product usability and service quality.

Qualifications

- Strong skills in Customer Support and Customer Service, with a focus on empathetic and solution-oriented communication.
- Ability to maintain high levels of Customer Satisfaction by managing expectations, resolving concerns, and following up effectively.
- Experience providing Online Support through multiple channels such as chat, email, and social platforms.
- Basic Technical Support capabilities, including guiding users through platform navigation and resolving common usage issues.
- Excellent spoken and written communication skills in English; proficiency in Hindi or other regional languages is an advantage.
- Comfort working with CRM tools, ticketing systems, and common office software.
- Strong problem-solving skills, attention to detail, and the ability to stay calm under pressure.
- Prior experience in healthcare, health-tech, or SaaS customer support is beneficial.
- Minimum of a bachelor’s degree or equivalent experience in a related field such as Business, Communication, or IT.

📌 Customer Support Executive (Jaipur)
🏢 physioplus
📍 Jaipur