Company Description Lemon Tree Hotels Limited (LTHL) is one of India’s largest hotel chains, operating and franchising properties across upscale, upper-midscale, midscale, and economy segments. The group manages a diverse portfolio of over 270 hotels under seven brands, including Aurika Hotels & Resorts, Lemon Tree Premier, Lemon Tree Hotels, Red Fox Hotels, Keys Prima, Keys Select, and Keys Lite. Since opening its first 49-room hotel in 2004, LTHL has grown rapidly, with more than 130 operational hotels and many new properties scheduled to open.

With a team of over 7,700 employees, the company focuses on delivering a refreshingly different, high-value experience to guests every day. Applicants can explore more about the group and its brands at lemontreehotels.com.

Role Description The Front Office Guest Service Associate is a full-time, on-site role based in Gurgaon. This role is responsible for greeting guests, managing check-in and check-out processes, and ensuring a smooth and welcoming front office experience. Responding to guest inquiries, coordinating with housekeeping and other departments, and maintaining accurate records in the property management system.

The associate will manage billing and payments, address guest feedback or concerns professionally, and support lobby operations to uphold brand standards.



This role requires consistent adherence to service protocols, grooming standards, and safety and security procedures.

Qualifications

- Strong guest service and hospitality skills, including qualified demeanor, empathy, and a commitment to guest satisfaction.
- Proficiency in front office operations such as check-in/check-out, reservations handling, and use of property management or hotel software.
- Excellent communication skills, both verbal and written, with the ability to interact clearly and courteously with guests and colleagues.
- Good organizational and multitasking abilities, with attention to detail in documentation, billing, and record-keeping.
- Basic numerical and cash-handling skills, including managing payments, invoices, and reconciliation of front office transactions.
- Ability to work in shifts, including weekends and holidays, and collaborate effectively within a diverse team.
- Prior experience in hotel front office or customer-facing roles is preferred; exposure to the hospitality industry in India is an advantage.
- Diploma or degree in Hotel Management, Hospitality, or a related field is beneficial; on-the-job training may be provided for promising candidates.

📌 Front Office Guest Service Associate (Gurugram)
🏢 lemon tree hotels
📍 Gurugram