Company Description SparkCloud is a digital solutions company that helps brands strengthen their online presence through branding, D2C marketing, social media management, website development, and performance marketing. We focus on creating compelling digital identities, engaging customer experiences, and measurable marketing outcomes that help brands stand out. Our team combines creative strategy with innovative technical solutions to automate business processes and drive growth.

At SparkCloud, we aim to turn our clients’ digital ambitions into practical, impactful results and empower brands to shine in the digital realm.

Role Description This is a full time, on-site Customer Support Executive role based in the Greater Kolkata Area.

The Customer Support

Executive will handle inbound and outbound customer interactions through phone, email, chat, and online support channels, providing clear, courteous, and timely assistance.

Responsibilities include resolving customer queries, guiding users through product features, troubleshooting basic technical issues, and escalating complex problems to appropriate teams when needed. The role involves maintaining accurate records of customer interactions, monitoring service levels, and contributing to continuous improvement in support processes.

The Customer Support





Executive will collaborate closely with internal teams to ensure a consistent and positive customer experience that aligns with SparkCloud’s service standards.

Qualifications

- Candidates should possess strong Customer Support and Customer Service skills, with a focus on empathy, active listening, and solution orientation.
- Candidates should possess abilities in Customer Satisfaction, including managing expectations, handling complaints professionally, and following up to ensure resolution.
- Candidates should possess Online Support experience, such as handling queries via chat, email, helpdesk tools, or social media channels.
- Candidates should possess Technical Support capabilities for basic troubleshooting, understanding digital products, and coordinating with technical teams for complex issues.
- Strong verbal and written communication skills in English; proficiency in local languages is an advantage.
- Comfort with using CRM or ticketing systems and general computer literacy (e.g., office productivity tools, web applications).
- Ability to work on-site in the Greater Kolkata Area, manage time effectively, and handle multiple customer requests in a fast-paced environment.
- Prior experience in customer support or service roles is preferred; a diploma or degree in any discipline is beneficial.

📌 Customer Support Executive (Kolkata)
🏢 Spark Cloud
📍 Kolkata