Company Description Benson Polymers Ltd., established in 1992, is a leading name in the Indian adhesive and sealant market, known for its reliability and innovation. The company manufactures and exports a wide range of products including cyanoacrylate adhesives, colored cyanoacrylate gels, water-based adhesives, anaerobic and UV adhesives, adhesive de-bonders, spray activators, PU and acrylic sealants, and thread lockers. These solutions serve diverse industries such as interior design, signage, wood and metal work, footwear, leather, stone and marble, glass, automotive, and construction.

With its broad product portfolio and industry reach, Benson Polymers offers team members exposure to varied applications and customer needs. The organization is focused on quality, long-term partnerships, and continuous growth in domestic and international markets.

Role Description The Customer Service Sales Specialist role is a full-time, in office position based in Delhi, India. This role involves responding to customer inquiries via phone, email, and other channels, providing accurate product information, and guiding customers in selecting suitable adhesive and sealant solutions. The specialist will manage order processing, track deliveries, and ensure timely resolution of issues to support both customer satisfaction and sales targets.





Daily responsibilities include maintaining detailed records in CRM or related systems, following up on leads, coordinating with internal teams for technical or logistics support, and promoting cross-selling and upselling opportunities. The role also requires collecting customer feedback, supporting retention initiatives, and contributing to continuous improvement of service processes.

Qualifications

- Strong customer-facing skills, including Customer Service and Customer Support capabilities.
- Ability to drive Customer Satisfaction and enhance overall Customer Experience.
- Professional communication and Phone Etiquette, with clear and respectful interaction skills.
- Experience in sales or customer service roles, preferably in industrial products, manufacturing, or B2B environments.
- Solid verbal and written communication skills in English and local languages.
- Comfort with CRM systems, order management tools, and basic MS Office applications.
- Proactive problem-solving mindset, attention to detail, and ability to manage multiple customer requests simultaneously.
- Minimum of a diploma or bachelor’s degree in business, marketing, or a related field; relevant experience may be considered in place of formal education.
- Willingness to work on-site in Delhi, collaborate with cross-functional teams, and adapt to a fast-paced industrial environment.

📌 Customer Success Executive (Delhi)
🏢 Benson Polymers
📍 Delhi