Company Description Education Matters, established in 2003, is a leading international education consulting company that focuses on professional guidance for learners and career seekers. The organization integrates education and career counseling into a unified, inspirational approach that supports individuals in achieving their academic and professional goals. With a head office in Chennai, South India, and a company-owned office in Hyderabad, Education Matters serves a diverse client base across regions.

The company’s work has received recognition and appreciation from prominent global and national leaders, reflecting its credibility and impact in the education sector.

Role Description This full-time, on-site Customer Support Executive role is based in Hyderabad. The position involves responding to student and parent inquiries via phone, email, and online channels, providing accurate information about educational programs and counseling services.

The Customer Support

Executive will handle service requests, resolve issues, and ensure a smooth experience throughout the counseling and admission process. Daily responsibilities include maintaining support records, coordinating with internal teams to address technical or process-related concerns,



and following up to ensure high levels of customer satisfaction. The role also involves documenting feedback, identifying common issues, and recommending improvements to enhance the overall quality of support and services.

Qualifications

- Strong skills in Customer Support and Customer Service to manage inquiries and resolve concerns effectively.
- Ability to maintain high levels of Customer Satisfaction through empathetic communication and timely follow-up.
- Experience providing Online Support via email, chat, or web-based platforms.
- Basic Technical Support capabilities to assist customers with portal access, application processes, and related tools.
- Excellent verbal and written communication skills in English; proficiency in local languages is an advantage.
- Robust interpersonal skills and a customer-focused mindset, with the ability to work in a fast-paced, service-oriented environment.
- Good organizational and time-management skills, with attention to detail and accuracy in documentation.
- Prior experience in education consulting, counseling, or customer-facing roles is preferred.
- Bachelor’s degree in any discipline or equivalent professional experience.

📌 Customer Support Executive (Hyderabad)
🏢 Education Matters
📍 Hyderabad