Company Description BETA is a dynamic, product-based software company focused on building high-performance digital solutions for individuals and organizations. The company designs, develops, and launches a diverse range of proprietary applications, from user-friendly tools for the general public to scalable platforms for businesses and large enterprises. BETA emphasizes technical excellence and human-centric design to deliver software that simplifies routines, streamlines workflows, and provides immediate value.

With a solid commitment to secure, powerful, and accessible technology, BETA aims to create exceptional user experiences across all its products.

Role Description The Customer Service Specialist is a full-time, on-site position based in Tiruvallur. In this role, the specialist will respond to customer inquiries via phone, email, and chat, providing accurate information and timely resolutions. The position involves handling product-related questions, troubleshooting basic issues, documenting interactions, and escalating complex cases to the appropriate teams.

The specialist will maintain customer records, follow up on open tickets,



and contribute to continuous improvement by sharing feedback with product and operations teams. This role also requires maintaining a professional demeanor, supporting customer retention initiatives, and promoting a positive customer experience aligned with BETA’s service standards.

Qualifications

- Strong customer-facing skills, including Customer Support and Customer Service capabilities
- Ability to enhance Customer Experience and maintain high levels of Customer Satisfaction
- Professional communication skills with solid Phone Etiquette
- Excellent verbal and written communication in English; additional languages are an advantage
- Problem-solving skills and the ability to handle multiple inquiries with attention to detail
- Comfort with using CRM systems, ticketing tools, and basic office software
- Prior experience in a customer-facing or helpdesk role is preferred
- Ability to work on-site in Tiruvallur, collaborate with cross-functional teams, and adapt to evolving processes

📌 Customer Service Specialist (Thiruvallur)
🏢 Beta
📍 Thiruvallur