Key Responsibilities

Application Operations & Monitoring

- Perform daily application health checks and operational monitoring to ensure service availability and performance.
- Monitor application processes, scheduled jobs, interfaces, and automated workflows.
- Validate successful execution of system jobs and investigate failures, delays, and performance issues.
- Support application upgrades, migrations, and environment validation activities.
- Proactively identify operational risks and coordinate remediation activities.

Access Management & Security Administration
- Process user access requests, modifications, and revocations across supported applications.
- Ensure access governance and compliance with organizational security policies.
- Support service account and role validation activities when required.

Incident Management & Troubleshooting
- Investigate application incidents and operational issues.
- Perform root cause analysis and coordinate resolutions with infrastructure,

development, and business teams.
- Track, prioritize, and follow up on pending incidents until closure.
- Maintain clear communication with stakeholders regarding issue status and resolutions.

OFFICIAL USE

OFFICIAL USE

Data Processing & Validation
- Upload and validate financial summary, KPI, and operational data files.
- Support datapoint management activities and investigate data quality discrepancies.
- Ensure accuracy and integrity of application data through validation and reconciliation processes.
- Monitor data transfer and workflow processes and address exceptions.

Batch Job & Workflow Management
- Monitor and validate AFL, IRR, and other scheduled batch jobs.
- Review execution results, troubleshoot job failures, and coordinate corrective actions.
- Analyze recurring job failures and recommend operational improvements.
- Ensure completion of daily, monthly,



and business-critical processing activities.

Month-End & Periodic Operations
- Perform DAPPA month-end setup, configuration validation, and processing activities.
- Execute scheduled monthly and quarterly operational checks across supported applications.
- Validate operational readiness and business processing requirements during reporting cycles.
- Document findings and coordinate issue resolution activities.

Service Request & Ticket Management
- Manage support requests, incidents, and operational tasks through Jira and service management tools.
- Maintain accurate ticket updates, investigation notes, and resolution details.
- Review and prioritize open requests, service tickets, and operational backlogs.
- Ensure adherence to agreed service levels and support processes.

Stakeholder Collaboration

- Work closely with business users, development teams, infrastructure teams, and thirdparty vendors.

OFFICIAL USE

OFFICIAL USE

- Provide operational status updates and communicate ongoing issues effectively.
- Support audits, compliance reviews, and operational reporting activities.
- Participate in weekly operational reviews and planning discussions.

Supported Applications

- eFront
- DAPPA (Frameworks)
- Accurate
- EUC Insight
- Innate Timesheet
- KeyDine Timesheet

Key Skills

- Application Support & Operations
- Incident & Problem Management
- User Access Management
- Batch Job Monitoring & Validation
- Data Validation & Reconciliation




- Root Cause Analysis
- Jira & Service Management Tools
- Operational Health Checks
- Application Monitoring & Troubleshooting
- Stakeholder Management
- Process Documentation
- Service Delivery & Support Operations

Typical Job Title

Senior Application Support Engineer / Application Operations Engineer /

Production Support Analyst / Application Support Specialist

Responsibilities

NA

Qualifications

NA At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises.

We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment chance (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.

📌 Cloud DevOps -Build & Engineering-Chef (Pune)
🏢 Zensar
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