About Axis Max Life : Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.

Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.

Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work setting.

Role Summary : Key Responsibilities

1. LLM Output Quality Check**:

- Review AI-generated responses for:

- Accuracy and factual correctness Relevance to user query Clarity and completeness Identify incorrect, hallucinated, or misleading responses Ensure adherence to brand tone and communication guidelines**-

- Check for:

- Grammar, tone,



and professionalism Contextual correctness of response Missing or irrelevant content Flag escalation-worthy responses or critical errors 3. Intent Prediction Evaluation**:

- Validate intent classification accuracy on sample data Compare predicted intent vs. actual intent Highlight misclassification trends and patterns Suggest improvements to training datasets 4. Error Analysis & Reporting**:

- Maintain QC logs with detailed error categorization:

- Incorrect response Partial response Over-response Misclassification Share periodic reports with insights and recommendations Track quality metrics (accuracy %, error rate, etc.) 5. Process Improvement & Feedback**:

- Provide actionable feedback to AI/ML and product teams Suggest rule improvements or prompt tweaks Assist in refining SOPs for QC processes 6. Adherence to QA Framework**:

- Follow defined QC sampling methodology Ensure consistency in evaluation criteria Support calibration sessions with stakeholders**-

- Key Requirements**

**-

- State**

Home Office

Branch

Gurugram -90C

Department

Operations

Function

Operations - Customer Service

Posted On

15-May-2026

📌 Senior Associate - Customer Service (India)
🏢 AxisMaxlife
📍 India