Role: Customer Support Executive (CSE)

Location : Andheri, Mumbai Company : Edujam LLP - Education / EdTech

Job Type : Full-Time Salary : ₹16,000 - ₹22,000 per month + Uncapped Incentives Experience : 0-2 Years (Freshers Welcome)

About Edujam LLP : Edujam LLP is a fast-growing EdTech organization focused on student support, academic coordination, and learner success . We work closely with students and partner universities to ensure a smooth and supportive academic journey.

We foster a women-friendly, respectful, and growth-oriented workplace where communication and empathy are valued.

About the Role - Customer Support Executive (CSE)

We are looking for a female Customer Support Executive (CSE) who enjoys helping students, resolving queries, and managing academic and administrative coordination. You will be the first point of contact for students , ensuring timely support and a positive student experience.

This role is ideal for fresh graduates and early-career professionals looking to build a long-term career in customer support within the EdTech industry.

Key Responsibilities :

- Handle student onboarding and document verification (academic & ID documents)

- Resolve student queries with empathy, clarity, and professionalism :

- Assist with fee collection , receipts, and record maintenance

- Communicate updates related to assignments, exams, results, and university circulars :





- Maintain accurate digital and physical student records :

- Follow up on pending fees, missing documents, and student requests :

- Coordinate with internal teams and partner universities :

- Support exam registrations, academic events, and student operations

Who Can Apply :

- Education : Bachelor’s degree in any stream (mandatory)

- Experience : 0-2 years

- Freshers with strong communication skills are encouraged to apply :

- Languages : Fluent in Hindi & English (spoken and written)

Work Schedule :

- Days : Monday to Saturday
- Timings : 10:00 AM - 7:00 PM

What You’ll Gain :

- Practical experience in customer support & student services :

- Exposure to university-level coordination and academic operations :

- Career growth in a rapidly expanding EdTech organization :

- Professional skill development in communication & coordination

- Supportive, safe, and student-focused work culture

- Yearly Bonus + Uncapped Incentives

Ready to Apply?

For queries : +91 81044 95568

- Join Edujam LLP as a Customer Support Executive and be the support system behind every student’s success._

Job Types : Full-time, Permanent, Fresher

Pay: ₹16,000.00 - ₹22,000.00 per month

Perks :

- Internet reimbursement
- Paid time off

Work Location: In person

📌 Customer Support Executive (Cse) (Mumbai)
🏢 Edujam
📍 Mumbai