About Zippee :

- Zippee is building India's leading Quick Commerce Logistics network for consumer brands.

- Brands connect their online stores to Zippee and unlock 30-minute, 120-minute, same-day, and next-day delivery through our nationwide dark store network.

- We're backed by leading founders and investors including Ashneer Grover (BharatPe), Kunal Shah (CRED), Peyush Bansal (Lenskart), and Prashant Pitti (EaseMyTrip). - Job Description :

- We're looking for a passionate Key Account Manager (Customer Success) who’ll launch India’s biggest Ecommerce/D2C brands as Zippee customers & help them grow. :

- You'll own customer success, adoption, retention, and expansion opportunities while working closely with Product, Operations, and Partnerships teams.

- This is an in-person role at our Gurgaon HQ. - What you will do :

- Own customer onboarding, launch, and growth post-handover from Partnerships.

- Act as the primary point of contact for brands and drive customer success.

- Improve adoption, retention, CSAT, and customer lifetime value.

- Identify upsell and expansion opportunities.





- Work with Product teams to capture customer feedback and influence roadmap priorities.

- Proactively identify at-risk accounts and drive retention initiatives. - Qualifications :

- 3-6 years of experience in Customer Success, Key Account Management, Account Management, or Client Success.

- Strong communication, stakeholder management, and problem-solving skills.

- Experience managing metrics such as CSAT, NPS, adoption, retention, and churn.

- Ability to manage multiple customers and projects simultaneously.

- High ownership mindset and comfort in a fast-paced startup environment.Must have own laptop.

Bonus points if you have :

- Prior customer-facing (customer success, account management) experience in B2B SaaS/Logistics tech/3PL Logistics companies. :

- Managed accounts of Indian D2C brands/CXOs. - What you will get :

- Direct exposure to leading Ecommerce and D2C brands.

- High ownership and steep learning curve.

- Rapid-track growth opportunities.

- Annual company retreat.

📌 Key Account Manager (Customer Success) (Gurugram)
🏢 Zippee
📍 Gurugram