Core Responsibilities of Customer Service Coordinator

1. Customer Support & Issue Handling

- Act as the primary contact for customers after installation.
- Receive and log service requests, complaints, and breakdown reports .
- Understand issues at a basic level (software, mechanical, or operational).
- Organise remote troubleshooting support when possible.

Service Coordination

- Schedule field service engineers for on-site visits in coordination with respective service managers.
- Prioritize service calls based on urgency (machine downtime = high priority).
- Coordinate with internal teams (technical, spare parts, logistics).
- Ensure timely resolution and follow-ups

Spare Parts Management

- Identify required spare parts for repairs.
- Coordinate with inventory/warehouse for availability.
- Arrange dispatch of parts to customer locations.
- Track usage and maintain records.

Documentation & Reporting

- Maintain service logs , complaint records, and resolution timelines.
- Prepare service reports , AMC (Annual Maintenance Contract) records.
- Track machine performance and recurring issues.
- Generate customer satisfaction reports .

Customer Relationship Management





- Build long-term relationships with clients (garment factories, têxtile units).
- Follow up to ensure customer satisfaction after service .
- Handle escalations professionally.
- Support AMC renewals and service contracts .

Technical Coordination (Industry-Specific)

- Understand basic working of:

- Plotters (marker printing, CAD integration)

- Fabric Spreaders (layering accuracy, tension control)

- Automatic Cutting Machines (CNC cutting, blade maintenance, software)

- Assist customers with:

- Machine operation queries

- Software usage issues

- Preventive maintenance guidance

Preventive Maintenance Planning

- Schedule routine maintenance visits .
- Ensure machines are running efficiently with mínimal downtime.
- Educate customers on best practices and machine care .

Goal of the Role

To ensure maximum machine uptime , fast issue resolution , and high customer satisfaction while supporting service and business growth.

Pay: ₹15,000.00 - ₹20,000.00 per month

Perks :

- Cell phone reimbursement
- Health insurance

Work Location: In person

📌 Customer Service Coordinator (Bengaluru)
🏢 SAMR TECHNOLOGY PRIVATE
📍 Bengaluru