Delivery Hub Manager (Store Manager)

Responsibilities, aka, what wed like you to deliver :

- Own inventory management at the delivery hub, including stock accuracy, ageing, DOH, and overall stock health.
- Drive shrinkage control by identifying loss points, implementing SOPs, audits, and corrective actions.
- Manage end-to-end store operations inbound, putaway, picking, dispatch, returns, and reconciliation.
- Ensure strict adherence to process, safety, and compliance standards across shifts.
- Define, track, and improve operational KPIs like fill rate, inventory accuracy, shrink %, productivity, and SLA adherence.
- Lead manpower planning and handling rostering, productivity tracking, performance management, and on-ground issue resolution. Use data to identify bottlenecks, recommend process improvements,



and drive continuous efficiency gains.
- Handle escalations related to inventory mismatch, manpower shortages, or operational disruptions.
- Drive training and capability building for team members to ensure consistent execution at scale. Are you who we're searching for

Qualification:

- Graduate - Experience in Ecommerce, Quick-commerce or Retail
- Deep understanding of inventory metrics like Shrinkage, Cycle count and Inventory Audits
- Proven experience in managing large on-ground teams
- Robust stakeholder coordination and problem-solving skilla
- Experience: 3–9 years in warehouse, dark store, retail, or e-commerce operations

📌 Store Manager (Pune)
🏢 Zepto
📍 Pune