Description

- Help customers resolve delinquent balances on Small Business and Consumer accounts.

- Manage your own portfolio of customer accounts and work toward positive recovery outcomes.

- Use communication, negotiation, analysis, and problem-solving to understand each customer’s situation and recommend appropriate actions.

- Balance collection results with professional customer experience, integrity & compliance.

Responsibilities

- Collect delinquent balances on Small Business and Consumer accounts.

- Manage an assigned client portfolio independently.

- Use skip tracing when needed to locate and communicate with customers.

- Handle different types of calls, including explaining account status, offering payment solutions, reducing delinquency, and preventing escalations.

- Analyze account details and customer circumstances to identify appropriate solutions.

- Negotiate with customers and influence positive outcomes.

- Maintain a high level of integrity and compliance during customer interactions.

- Contribute to customer outcomes, recovery efforts & overall department goals.

Qualifications

- Bachelor’s degree




- Not more than 5 years of difference between highest education degree completion date and Joining date
- Should not have enrolled in any prior Government Apprenticeship programs
- Strong attention to detail and accuracy
- Good communication and interpersonal skills
- A willingness to learn and adapt to new tasks and challenges
- Ability to maintain confidentiality
- Should be comfortable working in night shifts window.

Preferred Qualifications

- Proficiency in basic computer applications (e.g., Microsoft Office Suite)
- Ability to work effectively in a team environment
- Proficiency in the English language.

Compliance Language

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities and colleagues. As part of Team Amex, you’ll experience this powerful backing:

- Versatile working model with hybrid, onsite or virtual arrangements depending on role and business need
- Career development and training opportunities.

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🏢 American Express
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