The Technical Support Intern is the first point of contact for questions from candidates, partners and visitors, and keeps the support knowledge base accurate. You will triage questions, answer those within your knowledge and route technical ones to the right engineer, with clear records of what was asked and answered. What you will work on
• Respond to emails sent to the support and careers addresses in a timely way
• Triage requests and route technical questions to the correct engineer
• Help candidates with account, CV upload and application tracking issues
• Maintain FAQs and support articles based on real questions
• Log issues and spot repeating problems for the engineering team
• Prepare short training notes for new team members Skills Required And How Deep Depth shows how far along you should be on day one. We teach the rest.
• Clear written communicationStrong Every reply represents DECCANX
• Basic computer and web troubleshootingWorking knowledge Many issues involve browsers, files and accounts
• Understanding of the web account flowFoundational You will help with sign-in and CV upload issues




• Organised record-keepingWorking knowledge Support is only useful when issues are tracked
• Patience and professionalismStrong Candidates are often anxious about applications Nice to have
• Familiarity with ticketing tools
• Basic technical background in electronics or IT
• Experience in a customer-facing role Tools you will use
• Email
• Spreadsheets or ticket trackers
• Knowledge-base tools
• Web browsers and developer basics What you will learn
• Structured triage and escalation
• How a hiring portal and recruitment flow work
• Writing support articles that reduce repeat questions Your first 90 days
• First 30 daysShadow responses and learn the FAQ; answer straightforward questions with review.
• Days 31 to 60Handle routine requests independently and log every case.
• Days 61 to 90Improve three support articles using patterns you found. Who fits: You are calm under pressure and genuinely like helping someone get unstuck.

📌 Technical Support Intern (Bengaluru)
🏢 DECCANX
📍 Bengaluru