Core responsibilities
- Log, categorise, acknowledge and update tickets with complete information about the employee event, affected transaction and observed system behaviour.
- Perform approved access activities such as user provisioning, password resets, standard role assignment and provisioning waitlist updates.
- Run scheduled operational reports and complete documented alert, notification and content-library checks.
- Conduct routine checks of scheduled processes, transaction-console queues and integration alerts; capture screenshots, logs and error evidence.
- Support approved HDL/HSDL activities and SOP-based manual integration-error corrections under reviewer guidance.
- Understand the HR event behind basic Payroll, Time & Labor, Absence and Compensation tickets; perform prescribed checks and route correctly.
- Complete shift handovers, meet SLA checkpoints and immediately escalate potential critical incidents.
- Identify unclear steps, knowledge gaps or recurring errors and raise them to the SME. Knowledge, skills and abilities
- Sound understanding of the end-to-end employee lifecycle and core HR concepts, including workers, jobs, positions, organisations, assignments, onboarding, time, absence, payroll and compensation touchpoints.
- Working knowledge of Oracle HCM Cloud across the employee lifecycle, including how HR events flow through modules, security, approvals, scheduled processes, integrations and downstream systems.
- Practical HRIS or HCM application-support capability covering ticket analysis, issue replication, evidence gathering,



structured troubleshooting and controlled escalation.
- Exposure to ServiceNow or an equivalent ITSM portal and familiarity with Jira-based escalation, change tracking and technical hand-offs.
- Ability to use SOPs while applying HR and Oracle HCM judgement to recognise exceptions, assess business impact and escalate appropriately.
- Awareness of employee-data privacy, least-privilege access, segregation of duties and audit requirements.
- Transparent written and verbal communication for tickets, shift handovers, knowledge articles and stakeholder discussions.
- Foundational understanding of HR data created or changed through hiring, onboarding, job or position changes, transfers, time, absence, payroll and exits.
- Ability to learn Oracle HCM navigation and support concepts quickly and troubleshoot using screenshots, logs, checklists and knowledge articles. Education and experience
- Graduate degree in Human Resources, HR Information Systems, Business Administration, Information Systems, Computer Applications or a related discipline.
- Experience in HR operations, HRIS support, HCM application support or a related internship/graduate role.
- Oracle HCM Cloud fundamentals or equivalent training is preferred; candidates must demonstrate HR-process aptitude and technical learning ability. Level-specific accountability
- Executes standard and repeatable tasks with close supervision.
- Does not independently approve access, change configuration or perform code-level fixes.
- Escalates exceptions, unclear SOPs and recurring system errors.

📌 Process Executive (Chennai)
🏢 Cognizant
📍 Chennai