- Answer incoming calls, WhatsApp messages and emails professionally, and respond to every enquiry the same day.
- Be open to making sales connections: understand customer requirements, suggest suitable packages and add-ons, and help convert enquiries into bookings, passing larger or complex leads to the sales team.
- Make outbound follow-up calls on quotations, payments, documents and feedback.
- Book domestic and international flight tickets, train and bus tickets, hotels and transfers through booking portals.
- Handle ticket changes, cancellations, refunds and web check-ins.
- Prepare and send booking confirmations, vouchers, invoices and travel documents to customers.
- Collect and check documents for visas, passports and travel insurance, and track visa application status.
- Welcome walk-in customers and represent Vithu Tours professionally at the office, events and travel shows.
- Share pre-departure information with customers, including itineraries, contact numbers, weather and packing tips.
- Stay in touch with customers during their trips and solve issues quickly with the operations team.
- Collect post-trip feedback,



reviews and testimonials, and record complaints until they are resolved.
- Update customer details, bookings, payments and follow-ups in the CRM and Excel trackers.
- Coordinate car rental and property management bookings when customers need them.
- Support managers with data entry, reports, presentations and day-to-day administration.
- Help managers carry out planned initiatives such as campaigns, events and loyalty programmes quickly.
- Travel domestically or internationally to support business development, events and group tours when required. Separate incentives are paid for such travel.
- Proactive: follows up without reminders and takes ownership of each customer.
- Works with ease in a quick-paced environment and is ready to wear multiple hats within the role.
- Patient, friendly and calm, even with difficult customers.
- Strong attention to detail in names, dates, ticket details and payments.
- Eager to learn, reliable, punctual and a good team player.

📌 Travel Associate Customer Experience and Reservations (Pune)
🏢 Vithu Tourism And Property Management India
📍 Pune