Roles &

Responsibilities:

- With 10 + years of ServiceNow experience as architect with ServiceNow CTA certification and Graduation/Post-Graduation in Computer Science, Engineering, or a related field is necessary
- A proven track record of delivering complex technology projects on the ServiceNow platform on time and on budget as a Architect.
- Proficient in data model design including design of entity relationships, data flows and conceptual and logical data models, data dictionaries.
- Proficiency in data modelling/migration/integration, data privacy and security regulations, Common Service Data Model (CSDM), SQL stored procedures and indexing, performance analytics, and designing dashboards, and reports.
- Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI Pages.
- Deep understanding of the key technologies relevant to the ServiceNow integration solutions including:



Integration Hub, SSO, Web Services, LDAP, JDBC, etc. Strong understanding of the ServiceNow platform and its functionalities.
- In-depth knowledge of performance tuning in ServiceNow, ability to troubleshoot and identify bottlenecks, establish RCA for system performance issues, and experience in improving overall system performance.
- An excellent communicator with the ability to talk on a process level with clients and manage the direction of a distributed development team. Project management and problem-solving expertise.
- Business acumen and ability to translate business needs into technical solutions. Adaptability and willingness to learn recent technologies. Preferred Skills and Knowledge :
- CTA Certification preferred.
- 3+ years of experience with AI/ML and Generative AI (GenAI) preferred

📌 Servicenow Architect (India)
🏢 Kyndryl
📍 India