Job Description

At Fairmont Mumbai & Roswyn, A Morgans Originals Hotel, luxury is not merely an experience we create for our guests; it is a culture we cultivate for our Heartists.

We are seeking a highly organized, detail-oriented, and passionate Assistant Manager – People & Culture, with a strong focus on Heartist Onboarding, Payroll Management, HR Operations, and Statutory Compliance.

This role is instrumental in delivering a seamless employee journey, from the first interaction to every milestone of a Heartist's career, while ensuring operational precision, confidentiality, and the highest standards of service excellence.

Key Responsibilities

1. Heartist Onboarding & Employee Experience

- Lead and manage the complete onboarding journey, ensuring a seamless and memorable welcome experience for every recent Heartist.

- Coordinate pre-joining formalities, documentation, background verification, medical examinations, and joining arrangements.

- Ensure timely completion of appointment letters, employment contracts, and statutory documentation.

- Partner with Learning & Development to deliver engaging induction and orientation experiences aligned with Accor's Heartist culture.

- Maintain onboarding trackers, probation confirmations, fixed-term contract renewals, and employee lifecycle documentation.

- Continuously enhance onboarding processes to reflect the sophistication and service standards of luxury hospitality.

2. Payroll Management & Administration

- Oversee end-to-end monthly payroll coordination for both hotels, ensuring accuracy, confidentiality, and timely processing.

- Validate attendance, leave records, overtime, incentives, salary revisions, deductions, and other payroll inputs.

- Coordinate payroll processing with Finance and relevant stakeholders.

- Ensure accurate processing of statutory bonus, gratuity, full and final settlements, and other employee benefits.

- Manage payroll reconciliation,



salary-related queries, and monthly payroll reports.

- Maintain strict payroll controls, data integrity, and compliance with organizational policies.

3. Statutory Compliance & HR Governance

- Ensure adherence to applicable labour legislation, including PF, ESIC, Professional Tax, gratuity, bonus, and other statutory requirements.

- Maintain accurate employee records, statutory registers, and compliance documentation.

- Coordinate with payroll partners, statutory consultants, and government authorities as required.

- Support internal audits, statutory inspections, and compliance reviews.

- Ensure employee information and payroll records are handled with the highest level of confidentiality and integrity.

4. HR Operations & Employee Lifecycle Management

- Manage employee records, HRIS updates, employment letters, confirmations, transfers, promotions, and separations.

- Monitor contract renewals, probation timelines, and employee documentation.

- Coordinate exit formalities, clearances, and full and final settlements.

- Drive process improvements and digital initiatives to enhance HR operational efficiency.

- Ensure consistent People & Culture practices across Fairmont Mumbai and Roswyn.

5. Heartist Relations & Cross-Functional Collaboration

- Serve as a trusted point of contact for Heartists regarding onboarding, payroll, perks, and HR-related matters.

- Collaborate closely with department leaders, Finance, and Learning & Development.

- Support employee engagement, recognition, and welfare initiatives.

- Promote a workplace culture built on trust, respect, inclusion, and genuine care.

6. HR Analytics & Reporting

- Prepare monthly HR dashboards covering headcount, new joiners, exits, payroll, attendance, and employee movements.

- Maintain accurate HR MIS and payroll reconciliation reports.

- Monitor key HR operational metrics and identify opportunities for process enhancement.

- Provide timely and reliable data to support management decisions.

📌 Assistant Manager - People & Culture (Human Resources) (Mumbai)
🏢 FAIRMONT
📍 Mumbai